CUSTOMER PORTAL
GET STARTED

Privacy Policy

1. Introduction

Gala Taitto LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website and services.

2. Information We Collect

We collect the following types of data:

  • Personal Information: Name, email address, and business details when you sign up for our services.
  • Chatbot Interaction Data: Conversations, inquiries, and chatbot usage history to improve AI responses.
  • Technical Data: IP address, browser type, and website analytics.
  • Marketing and Communications Data: Preferences for receiving emails, including notifications and promotional content.

3. How We Use Your Data

We use your data to:

  • Provide, improve, and maintain our chatbot and related services.
  • Send email notifications, including chatbot conversation summaries and marketing updates.
  • Enhance AI training and refine chatbot responses.
  • Ensure compliance with legal and security requirements.

4. Data Sharing & Third Parties

We share user data with third-party service providers that are essential for delivering our services, including:

  • Zapier (Automation and integrations)
  • Airtable (Data storage and organization)
  • OpenAI (AI-powered chatbot processing)
  • Google (Analytics and email notifications)

These services help us optimize chatbot performance and provide efficient automation.

5. Data Retention & User Rights

We retain your data as long as necessary to provide services. You can request data deletion by emailing [email protected].

6. Restrictions on Use

Currently, our services are open to all users. However, we reserve the right to refuse service to any individual or business at our discretion.

7. Security & Compliance

If users engage in fraudulent or illegal activities through our chatbot, we will report such activities to the appropriate authorities.

8. Service Downtime

If our chatbot service experiences downtime, we will communicate with affected users as soon as possible.